Frequently Asked Questions

Everything you need to know about GONE.ARCHIVE

How long does shipping take?

Standard domestic orders are processed within 2-3 business days. Shipping typically takes 5-7 business days depending on your location. International shipping times vary by destination.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that archive and sale items are final sale.

Are the items authentic?

Absolutely. Every piece in the GONE.ARCHIVE collection undergoes a rigorous multi-point authentication process by our in-house experts before being listed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

How do I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.

Do you restock sold-out items?

Due to the curated and limited nature of our archive collections, most items are unique one-of-ones and will not be restocked once sold.